Red Rock Threads Information
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| Contact:
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| Mail
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| Red Rock Threads
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| 150 S Hwy 160
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| Suite C8-298
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| Pahrump NV 89048
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| Phone/Fax
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| 775-751-9972
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| Fax: 775-751-9953
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| Conact
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| If you have any questions we can be reached via our contact form.
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| Customer Service Hours:
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| 9am-3pm Pacific, Mon-Fri
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| Store Hours:
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| Red Rock Threads sells by internet, phone, or mail only. We do not operate a retail location.
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| Shipping:
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| US Shipping Information
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Because of another increase in postal rates, effective May 10, 2009 US and APO shipping will cost a flat 4 dollars or less. Smaller, lightweight orders will be charged either $2 or $3.
The carrier will be of our choosing, Fed Ex Ground, UPS, or USPS.
Please note: For UPS expedited services, the delivery times do not include weekends. When you choose Second Day or Next Day Shipping we will contact you with the amount due by phone. We only charge what it costs us to provide expedited shipping and we do not add any fees. UPS does not move or deliver packages on Saturday or Sunday. We have no Saturday pickup in our area.
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| International Shipping
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| You will be charged the exact Global Priority rate. We will email you with the exact amount of your shipping charges before shipping. We do not add any handling charges.
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| When will my order be shipped?
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| We will make every effort to ship your order quickly, usually within two business days.
If there is an unusual delay, we will notify you by email.
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| Returns:
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| We will be happy to refund money, or exchange an item, in the event of defect or damage.
The item(s) must be returned in original condition. Shipping is not refundable.
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| Lost Items:
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| If an item is lost in the mail due to an error of ours or of the carrier, we will replace the item or refund the money paid.
We are unable to refund/replace items missing due to a customer error. Please be sure that the information entered in the shipping address portion of the checkout cart is correct. The shipping label will print exactly what is entered by a customer.
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| Payment:
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| We accept Visa, Mastercard, American Express, Discover, PayPal, Google Checkout, checks and money orders.
For checks and money orders, please print the order, and mail it to us with payment.
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| Sales Tax:
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| Nevada residents will be charged 6.75% sales tax.
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