Red Rock Threads Information

Contact:

Mail

Red Rock Threads

150 S Hwy 160

Suite C8-298

Pahrump NV 89048

Phone/Fax

775-751-9972

Fax: 775-751-9953

questions about your order: orders@redrockthreads.com

questions about anything else: questions@redrockthreads.com

Customer Service Hours:

9am-3pm Pacific, Mon-Fri

Store Hours:

Red Rock Threads sells by internet, phone, or mail only.

Shipping:

US Shipping Information

Effective June 1, 2007 US and APO shipping will cost a flat 3 dollars. This is due to greatly increased postage rates and fuel costs. The carrier will be of our choosing, Fed Ex Ground, UPS, or USPS.

Please note: For UPS expedited services, the delivery times do not include weekends. UPS does not move or deliver packages on Saturday or Sunday. We have no Saturday pickup in our area.

International Shipping

You will be charged the exact Global Priority rate. We will email you with the exact amount of your shipping charges before shipping. We do not add any handling charges.

When will my order be shipped?

We will make every effort to ship your order quickly, usually within two business days. If there is an unusual delay, we will notify you by email.

Returns:

We will be happy to refund money, or exchange an item, in the event of defect or damage. The item(s) must be returned in original condition. Shipping is not refundable.

Lost Items:

If an item is lost in the mail due to an error of ours or of the carrier, we will replace the item or refund the money paid.

We are unable to refund/replace items missing due to a customer error. Please be sure that the information entered in the shipping address portion of the checkout cart is correct. The shipping label will print exactly what is entered by a customer.

Payment:

We accept Visa, Mastercard, checks and money orders. For checks and money orders, please print the order, and mail it to us with payment.

Sales Tax:

Nevada residents will be charged 6.75% sales tax.

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